Refund Policy

At Fruie, we strive to provide high-quality skincare products made with care. Due to the personal nature of skincare products, we follow a strict but fair return and refund policy.

We accept returns only under the following conditions: the product received is damaged, defective, or leaked, the wrong product was delivered.

To be eligible: You must raise a return request within 48 hours of delivery. The product must be unused and in its original packaging.

Once your return request is approved: Refunds will be processed within 5–7 business days. The amount will be credited to the original mode of payment. For Cash on Delivery (COD) orders, refund will be processed via bank transfer (customer must provide bank details). Shipping charges (if any) are non-refundable.

Please mail us as care@fruie.co and include: Order ID, Clear images of the product, Unboxing video (mandatory for damage claims).Description of the issue. Our team will respond within 48 hours.